Citizens Advice Solihull Borough – News

Volunteering Into Work

Getting into work after a long time not working is difficult at the best of times. This is even more so now in the wake of the Covid-19 Pandemic and the reduced employment opportunities, It could be a very daunting task and can come with a lot of setbacks. This could take a toll on you, especially if the search is not going well. Not getting called back for jobs might really affect your mental health and self-esteem. We know that one of the worst hit by the pandemic is the hospitality sector with many establishments failing leaving less available jobs for people to return to.  Going it alone is very difficult. This is why Citizens Advice Solihull Borough have teamed up with Solihull Community Housing (SCH) to help it’s…

Our Vision, Values & Objectives for the future

Citizens Advice Solihull Borough – Our Vision, Values and Objectives 2020-2025 During 2020, we have been working incredibly hard making sure all our current services are able to keep running and help local people, of course within the Governments Covid-19 guidelines. During 2020, the Trustee Board of Citizens Advice Solihull Borough (CASB) worked with Tracey O’Brien,3C Solutions to refresh the Vision, Values and Objectives for future of our organisation: We currently have 13 projects running simultaneously giving us the ability to make our vision a reality for residents in the Borough: – Adviceline: offering specialist and generalist advice and information – Single queue: we have been taking overflow calls to our national single telephone…

Active Chats – New Project

CASB are happy to announce the start of this new project in partnership with Think Active and Solihull MBC. We know that 2020 has been a challenge for us all but there are some people in our borough who due to no fault of their own have become inactive. We want to help those people. If you know someone or you are someone who has been shielding or have had covid-19 or over 60 years old and would like to get moving again then please contact us. Our fully trained Active Chatters will take you through a 6 weeks program from seated to standing exercises at a pace right for you. They will motivated you, have a chat to you and look at what you would like to do to keep going after the 6 weeks. You will get someone to give you a call, motivation…

Reflections on 2020 – Wellbeing Advice

CASB is funded to provide a holistic wellbeing service to patients of the GP practices in Solihull.  I think of my year as starting in April; this is when our  contract with Birmingham and Solihull CCG starts.  It was strange then to start the year 2 weeks into a 12 weeks of  lock down! I visit 10 GP practices in north Solihull on a 2 week rotation; spending half my week in a GP surgery seeing clients face to face.  Since March 2020, I have been  delivering the service from home over the telephone.  Patients are referred to me by their GP or make a self referral.   In April emergency legislation came into force helping people with rent and wages.   Patients have raised these issues:…

Reflections on 2020 – Energy Advice

We delivered 1:1, accessible energy advice sessions to 112 households in fuel poverty.* Since March this has been done over the telephone. The people we have helped have fallen into fuel poverty because they are on a low income and/or in receipt of benefits alongside having an additional vulnerability such as a disability.  People receiving energy advice and support through our project state they have become more confident to manage their problems.   We help them to: understand tariffs, bills and fuel options, Understand selling methods, switch energy suppliers or tariffs,carry out a comparisons to identify any financial savings they may make,make energy and thermal efficiency measures,identify grants…

In 2019/20 we helped 3186 clients

with 12881 problems

Due to covid-19 restrictions our office is CLOSED to the public.

All of our team are working remotely providing a service

For general advice queries please call 0808 27 87 97 6

For enquiries regarding Universal Credit call 0800 144 8 444

Registered Office
Citizens Advice Solihull Borough
176 Bosworth Drive
Chelmsley Wood
B37 5DZ

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