CASB is funded to provide a holistic wellbeing service to patients of the GP practices in Solihull. I think of my year as starting in April; this is when our contract with Birmingham and Solihull CCG starts. It was strange then to start the year 2 weeks into a 12 weeks of lock down!
I visit 10 GP practices in north Solihull on a 2 week rotation; spending half my week in a GP surgery seeing clients face to face. Since March 2020, I have been delivering the service from home over the telephone. Patients are referred to me by their GP or make a self referral.
In April emergency legislation came into force helping people with rent and wages.
Patients have raised these issues:
- Receiving notices to quit
- Relationship advice
- Disrepair in their house
- Court hearing for repossession
- Applications for benefits / form filling
- Rescheduling debts
- Obtaining food, medication and support
209 Households accessed our service
£456,000 Benefits gained
£237,000 Debt rescheduled
1312 Issues raised