We delivered 1:1, accessible energy advice sessions to 112 households in fuel poverty.* Since March this has been done over the telephone. The people we have helped have fallen into fuel poverty because they are on a low income and/or in receipt of benefits alongside having an additional vulnerability such as a disability. 

People receiving energy advice and support through our project state they have become more confident to manage their problems.  

We help them to:

  • understand tariffs, bills and fuel options, 
  • Understand selling methods, 
  • switch energy suppliers or tariffs,
  • carry out a comparisons to identify any financial savings they may make,
  • make energy and thermal efficiency measures,
  • identify grants available, 
  • complete benefit entitlement checks and assist in claiming benefits,
  • check for eligibility and applications for Warm Home Discount (WHD), 
  • access ebates available from energy suppliers 
  • register on the  Priority Services Register, 
  • make a  complaint 
  • deal  with and reduce any fuel debt

* In England: Fuel poverty is measured using the Low Income High Costs model. For more information please see the Government’s published guidance. 


We joined in several national Big Energy Savings campaigns over the year, highlighting the benefits of checking, switching and saving could be.  On average we saved our households £250 per year.


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