Job Title: Money Advice Caseworker

Salary: £21,164 – £23,000 pa based upon experience

Location: Solihull
Fixed Term Contract – End date: 31 March 2023

Responsible to: Chief Executive Officer

Hours of work: 37 hrs (Monday to Friday)

Closing date:   28 April 2022   Interview date: 3 May 2022

Citizens Advice Solihull Borough (CASB) provides free, independent, impartial and high quality advice to residents of Solihull and surrounding areas. Our Team  gives people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem.

The main areas of advice we cover are welfare benefits, debt, housing, fuel poverty and relationships, but we are the only service who is there to support everyone whatever their issue. We provide additional specialist casework services for universal credit, debt and fuel poverty including targeted services funded by Macmillan cancer support.  We value diversity, promote equality and challenge discrimination wherever we find it, and through our research and campaigning we speak up on the issues that affect people’s lives.

You will be employed by funding from the Money Advice Service and will be responsible for delivering a high quality debt and money management advice service to clients across the borough through face to face/telephone/digital channels and community based outreach work.  You will also provide mentoring and support to other workers which helps to develop their skills and expertise in debt and money management advice.

We are working on a hybrid model at present with team members working from home part of the week and the remainder in the office or outreach venues in the Borough.

We will accept applications from candidates who are as yet untrained in debt casework but who can show a basic understanding of and interest in debt advice and who have the skills and ability to train quickly.

For an application pack please email Carol Goron at or 

Call 0121 779 6707 for further information on the role


© 2015 Citizens Advice Solihull Borough | Design by Phil Choi