Citizens Advice in Solihull will carry on helping vulnerable people in the borough by providing a specialist advice, information and support service from its office in Chelmsley Wood, from 8th April 2019.

Following the loss of the tender for council funding just before Christmas, Citizens Advice Solihull Borough feared having to close its doors after 45 years in the borough.

But it will keep open its office in Chelmsley Wood, as well as telephone and web services, and other outreach services will continue. However, the office in Solihull will have to close.

The charity’s specialist support service helped 4,739 people in the past 12 months and it’s hoped advisers can continue this in the future.

From 8 April 2019, Citizens Advice Solihull Borough will provide debt and money advice, and employment advice, from Chelmsley Wood and outreach venues in the borough.  Our Welfare for Patients project will continue to run in GP surgeries.

In addition it will be providing the new Help to Claim service, which helps people who are having trouble making their Universal Credit application.

“We will provide support to people in Solihull through our Chelmsley Wood site, various outreaches and over the telephone. We would encourage people to visit our website at for further details,” Chief Officer Kerry Turner said.

“In addition, clients who need help to claim Universal Credit can contact us on 0800 144 8 444 and our team can help steer them through the process.”

On 1 March 2019 Citizens Advice Solihull Borough launched its Save our Service appeal. The appeal has been launched to raise funds to provide a specialist advice and information service in the south of the Borough.

If you are able to support Citizens Advice Solihull by giving a donation, please go to and search for our charity page or 


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