Citizens Advice Solihull Borough has ceased its face-to-face advice services in all 29 outreach venues across Solihull and they will be suspended for the foreseeable future.  People who have already booked appointments should not attend and one of our team will telephone you at the time when your appointment was booked.


There are a number of ways YOU can continue to get advice during this time.

  • General advice via our Adviceline which you can reach by calling 0300 330 9019
    This line is open Monday to Friday from 10am to 2pm.  Waiting times for these services may be slightly longer than usual as we adapt to our new patterns of working.
  • If you are looking for advice on consumer issues (e.g. issues related to products or services you’ve purchased) can contact the Citizens Advice consumer helpline on 0808 223 1133 or chat online to an Adviser on our website
  • Anyone seeking help with Universal Credit please call the Universal Credit Help to Claim line on 0800 144 8 444


Kerry Turner, Chief Officer of Citizens Advice Solihull said:

“On Tuesday 24th March 2020, we took the decision to suspend face-to-face services for the foreseeable future to support the government’s latest guidelines.  It was a decision that was right to protect our team and our community.  We are able to continue to offer advice over the telephone, text, webchat and video-link to people in Solihull.  My team of Volunteers and Staff have taken up the challenge of working remotely in such a positive way and in times that we never thought we would see.  Thank you all for the work you do day in and day out for our local community.

“Citizens Advice is here to give people the knowledge and confidence they need to find their way forward in these difficult times. You can find frequently updated advice on a range of issues related to the Coronavirus (Covid-19) outbreak at   Should you need advice, information or support at this time, I would encourage you to contact our service on the numbers above.”




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