Supporting and growing stronger citizens and communities.
Our Values underpin what we do and how we do it, they are:
…advice is free
…advice in confidential
…advice in independent
…advice in impartial – without prejudice or judgement
The Mission Statement of Citizens Advice Solihull Borough is to…
…inform and empower citizens who access our services, providing high quality advice and guidance. We will continue to influence policy at a local, regional and national level and pursue social and economic justice. We will work and support our partners in the statutory, private and community sector to deliver sustainable and successful outcomes.
To provide the advice people need for the problems they face
To improve the policies and practices that affect people’s lives.
The Citizens Advice Solihull Boroughs service provides free, independent, confidential and impartial advice to everyone on their rights and responsibilities. It values diversity, promotes equality and challenges discrimination.
Who are we?
We are a small charity based in Solihull. We have had a presence in the Borough for nearly 50 years, however, Citizens Advice Solihull Borough (CASB) was formed in 2011, when we merged three existing charities into one.
Before the challenges that 2020 has brought to us we were operating from one main office and over 30 outreach venues in the Borough. We believe that our service should be focused on our clients and being available to them when they need us.
Since March 2020 the team have been working remotely and going into the office at least one day per week, to complete tasks they cannot do from home. We are a small paid staff team supported by a dedicated team of volunteers. We moved quickly to be able to deliver our Adviceline 5 days per week, giving specialist advice over the telephone and call back appointments for complex cases that need casework assistance. In addition to Adviceline, we have been delivering a Help To Claim helpline for people wanting help with claiming Universal Credit, 5 days per week.
We worked in partnership with 14 GP practices to make contact with all of their extremely vulnerable patients ensuring they had food, medication, support, money and a plan B. As part of that plan B we set up a neighbourhood line, for anyone that wanted a chat either weekly, fortnightly or monthly.
Our organisation is flexible and adaptable when we identify a need in our community.
Currently we have 13 projects running simultaneously helping people with their health and well-being, becoming more active, volunteering to gain employment, specialist advice, money/debt advice, social prescribing and claiming Universal Credit.
CASB is a charity and a company, with a Board of Trustees and Company Directors. We belong to our national body through our membership agreement. There are around 300 local offices based in England and Wales.